Our commitment to our visitors

The Keighley & Worth Valley Railway attracts a wide variety of visitors and welcomes all in society irrespective of age, gender or any impairment whether physical, intellectual or sensory. Wherever possible, the KWVR strives very hard to provide access for people of all ages who have a variety of mobility or other special needs. We are committed to making everyone’s visit to the railway as enjoyable as possible.

Facilities on the KWVR

Everyone’s needs are different and here at the KWVR, we strive to ensure that everyone is catered for. Parking at all our stations (except Damems) has good access for disabled passengers and most days we have a specially adapted coach on some of the trains.

However, the Railway, its stations and rolling stock date back many years and not all facilities are able to be adapted for the needs of everyone. Our staff are very willing and always happy to provide help and assistance whenever we can.

If the information below does not answer any questions you may have, please do not hesitate to contact us and we will do our best to help you to plan your visit. Call us on 01535 645214 or email admin@kwvr.co.uk. Our Offices are manned seven days a week (except Christmas day) from 09.30 to 16.30.

Due to ongoing maintenance & remedial building works of the historic station, there is currently no step-free access to Keighley Station Platforms, Ingrow West is the next station along the line and a short drive, with ample parking and step-free access.

Ingrow West postcode for Sat Nav’s is: BD21 5AX

Our Stations and Parking

Due to ongoing maintenance & remedial building works of the historic station, there is currently no step-free access to Keighley Station Platforms, Ingrow West is the next station along the line and a short drive, with ample parking and step-free access.

Ingrow West postcode for Sat Nav’s is: BD21 5AX

The KWVR station is directly adjacent to the part of the national network station managed by Northern. KWVR trains normally arrive and depart from platform 4. There is ramped access from the station forecourt, past the booking kiosk at the foot of the ramp (from where your train tickets are purchased) Access to Platform 3 – which is normally only used at some special events – is via a subway and sets of steps, and thus not suitable for those in a wheelchair or with limited mobility. There is no wheelchair accessible toilet at the station.

The KWVR has its own small car park, situated at the far end of the main station car park, but this is some distance from the station so we do not advise that disabled visitors start their journey from here. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

The station is an integral part of ‘Rail Story’. There is level access for wheelchairs from the car park onto the platform and into the booking hall (from where your train tickets are purchased). There are no wheelchair-accessible toilets at the station. Wheelchair access is possible to the ground floor level of ‘The Loco Shed’ (operated and maintained by the Bahamas Locomotive Society) and to ‘The Carriage Shed’ (operated and maintained by the Vintage Carriages Trust).

Free parking is available to all passengers in our own car park. Designated parking bays are situated close to the station building. If these bays are full, we advise drivers to ‘drop off’ passengers near the station building and then park the car elsewhere. Please note that the main part of the car park is laid with authentic stone setts, so extra care is required.

The main station building is Grade 2 Listed with level access from the car park into the booking hall and onto the platform for wheelchairs. There are no wheelchair-accessible toilet

Very limited free parking is available directly adjacent to the station. However, please note there are no designated parking bays and the surface is uneven. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

There is level access from the car park into the booking hall and onto the platform for wheelchairs and there is a wheelchair-accessible toilet at the station.

Car parking is available in a car park adjacent to the station, for which a charge is made (£3 per day as of July 2016). Please note that there are no designated parking bays and parts of the car park surface are uneven. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

There is reasonably level access for wheelchairs from the car park onto the platform, where there is a wheelchair-accessible toilet, and into the booking hall Being located in a 1950s-built carriage, there is stepped access to the Station Buffet, though wheelchairs cannot be accommodated therein. There is ramped access to the Exhibition Shed.

Free parking is available to all passengers in our own car park. Designated parking bays are situated close to the station building. If these bays are full, we advise drivers to ‘drop off’ passengers near the station building and then park the car elsewhere. Please note that the main part of the car park is laid with authentic stone setts, so extra care is required.

Our Coaches

Our historic railway carriages are largely restored to reflect their original construction, and therefore, to board the train, access is a stepping up from the platform and down to alight.

Most of our standard daytime timetabled trains are accessible for an individual with a disability, with a ramp to ease boarding from the platform. One of our carriages has been specially adapted to allow wheelchairs plus carers, family and friends to travel together – this carriage is normally run on the trains marked with a coffee cup in our timetable leaflet and on our website. You are advised to check 24 – 48 hours prior to your visit if this carriage is in use on the day of your visit, For availability call our Administration Office at Haworth Station (01535 645214).

Passengers who are sufficiently mobile are welcome to travel on any part of the train. You can move between the carriages (including the buffet car) on the level, but the somewhat narrow connecting doors of our heritage carriages stop you from doing so in a wheelchair or scooter. For those who are able to walk a short distance, wheelchairs can be folded and carried in the Guard’s Van.

Where a person is able to alight from a wheelchair and walk a short distance to a seat, their wheelchairs and scooters will normally travel in the Guard’s Van. For safety reasons, wheelchairs and scooters should not be stored in the aisles or vestibules, or block any internal or external carriage door on board the train.

The majority of our locomotive-hauled carriages were built in the 1950s and, whilst fitted with toilets, access to them is not possible in a wheelchair as they are fitted with traditional narrow doors.

Access between the platform and the train for wheelchairs is via a ramp. There are ramps are available at all KWVR stations (except Damems). While our station and on-train staff are always willing to help, it is your responsibility to board the train when using the ramp.

Some of our carriages, which see occasional use at special events and on ‘Vintage Train Days’, date back to the Victorian and Edwardian eras and on certain special services we use our classic Pullman coaches from the 1920s.

These fine vehicles have been restored as far as possible to their original condition. Due to their historic design, it is NOT possible to accommodate wheelchairs on these trains with their narrow doors and gangways. Upon request when booking, we will also endeavour to ensure that passengers who have restricted mobility are sat as close to as possible the external doors and, when available, the onboard toilets.

It is also important to note that passengers with mobility issues will need to climb up or down a step to board and alight from the train. For those who are able to board/alight from the train and walk a short distance, wheelchairs can be folded and carried in the Guard’s Van.

Some of our timetabled services (including all those in the Yellow timetable) are worked by our heritage diesel multiple unit (DMU) or diesel railbus (DRB). Wheelchair-bound passengers can be accommodated with the Guard in the DMU, but available space is severely restricted in the DRB.

These trains are very popular and can be very busy, frequently selling out in advance. The specially adapted Accessibility Coach is attached to Santa Steam Specials and all wheelchair users should contact us, when booking, to seek availability and advice

Other useful information

Wheelchair Users

A wheelchair user travelling in their wheelchair can obtain a 50% discount on the relevant Day Rover or Full Line fare. This will also apply to special events but not on special trains.

One person (whether a necessary carer or not) can travel with the wheelchair user and also receive a 50% discount on their Day Rover or Full Line fare, provided they purchase their tickets together and travel together at all times. Discounted tickets cannot be used for any other ticket type or in conjunction with any other promotional offer, discount or free ticket.

Please be aware that on some trains Wheelchair Users may need to travel in the Guard’s Van.

Persons who are unable to visit the Railway without a Carer

Visitors who are only able to visit us with the assistance of a carer may claim a Free Carer’s Ticket for their carer, provided they purchase a standard full priced Adult, Concession or Child Rover or Full Line ticket (as applicable) for themselves. In order to claim the Free Carer’s Ticket the disabled visitor (or the carer, on behalf of the disabled passenger) must present one of the following items of documentation, in the name of the disabled passenger:

• Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
• Personal Independence Payment letter (dated within the last 12 months).
• An English National Bus Pass showing the +1 / +C logo (to indicate the cardholder may travel with one other person)
• Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.

A carer must be over 16 years of age and can assist the visitor with the disability.

Please note, that each disabled visitor must provide the documentation above, and we will be unable to issue a Free Carer’s Ticket without seeing one of the above items of documentation.

Free Carers Tickets cannot be used if the disabled passenger is using any other ticket type or free ticket. The Free Carers Ticket is available on special events but is not available on special trains such as Santa or Catering trains.

Booking Carer Free tickets in advance

Discounted tickets for Wheelchair Users cannot be used in conjunction with any other offer, including the Rover advance pricing promotion.

If you wish to claim a Free Carer Ticket and take advantage of the Rover advance pricing promotion for the other passengers in your group – Book an Adult / Concession / Child ticket, as appropriate, for the person who is being cared for (and anyone else in your party who is travelling with you). Do not book a ticket for the Carer.

When you have made your booking, please email bookings@kwvr.co.uk, quoting your booking reference number, and say you wish to add a Free Carer Ticket to your booking. You will need to email us a picture or scanned copy of one of the evidential documents noted above in order for us to verify your entitlement. We will then add a Free Carer Ticket to your booking. We will be unable to add a Free Carer Ticket to your booking if you do not send us the required proof of entitlement.

Most of our standard daytime timetabled trains are accessible for an individual with a disability, with a ramp to ease boarding from the platform. One of our carriages has been specially adapted to allow wheelchairs plus carers, family and friends to travel together – this carriage is normally run on the trains marked with a coffee cup in our timetable leaflet and on our website.

You are advised to check 24 – 48 hours prior to your visit if this carriage is in use on the day of your visit, For availability call our Administration Office at Haworth Station (01535 645214).

Mobility scooters that can be folded completely down (which is the responsibility of the user) and carried on board, similar to a piece of luggage, can travel on our trains. Unfortunately, we are unable to accept any other type of mobility scooter for safety reasons.

We recognise that these dogs provide valuable assistance, not only for the sight-impaired but also for those with hearing loss, epilepsy, diabetes, physical mobility problems and more. Assistance Dogs are welcome on ALL KWVR trains, for which no charge is made.

All Dog Tickets: FREE