Terms and Conditions

Terms & Conditions Applicable on the Keighley & Worth Valley Railway

For travel on trains following our standard published timetables please refer to our General Terms & Conditions available to download from the link below. For special events and other services, such as membership, applications follow the applicable link below.

Terms & Conditions

General Terms & Condition

General Terms and Conditions when buying or booking tickets in advance either online, or direct via our offices in person, by phone or by email. These conditions apply from Friday 19th July 2019.

  1. Please quote your booking reference number in all communications with us.
  2. For some larger or group bookings, or specific booking types, The Company reserves the right to charge a non-returnable deposit. If this is the case, you will be notified when making your booking.
  3. All group and party bookings should be confirmed by email or letter. Any request to change the date, time, or numbers for group and party bookings must be given in writing no less than 7 days prior to travel, or a charge will be made.
  4. Tickets for special trains such as Haworth Haddock, Christmas Specials, Excursions etc, may be cancelled and refunded as below:
    Up to 30 days prior to the booking date: Bookings can be partly or fully cancelled and refunded, but a cancellation fee of 10% of the value of the cancellation – but not less than £10 – will apply.
    Less than 30 days prior to the booking date: No refunds will be made.
    Bookings can be changed to another date, subject to availability, up to 7 days prior to the booking date. An amendment fee of £3.50 will apply. Bookings amended cannot subsequently be refunded.
  5. Day Rover Tickets purchased online are non-refundable however the date may be amended prior to the booked date of travel, subject to availability, and will incur an amendment fee of £3.50. You will need to email bookings@kwvr.co.uk to amend your booking. If a higher fare applies on the date you move your booking to, then you will need to pay any additional charge when you collect your tickets.
  6. Tickets booked in advance via our office, either in person, via email or over the telephone will incur a Booking Fee of £3.50. No booking fee applies for online bookings. The booking fee does not apply when the required tickets or products are not available online, for example Coach Operators or School Parties, or Footplate Experience days.
  7. No tickets will be issued until payment has been received in full, or other payment arrangements agreed with our office, such as an Invoice to a Company.
  8. KWVR will not take responsibility for delayed arrival or non-attendance by any visitor. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking, or if your visit is cancelled due to factors outside our control.
  9. We reserve the right to curtail or cancel any special trains or event for any operational or other exceptional reason at any time. Should your time specific booked train or event be cancelled by us, we will endeavour to offer an alternative time on the same day. If this is not possible a full refund will be made, but no other liability will be incurred by us.
  10. Please bring a copy of your confirmation email or booking reference number with you. You will need your reference number in order to collect your tickets or take your seats. For most visits and journeys tickets must be collected from a station ticket office before boarding a train, unless otherwise stated in your confirmation email. The email or reference number cannot normally be used to travel on the train, so please allow sufficient time to collect your tickets before you travel.
  11. For special trains, every effort will be made to ensure that the advertised routing, locomotive(s), coaching stock, timings and other particulars will be as published, however please note the KWVR reserve the right to alter these at any time due to exceptional circumstances and as a result accepts no responsibility and will not incur any liability to any person who has bought, or contracted to buy, tickets.
  12. If you purchase Member/Resident Card or Concession tickets, you must show your membership / resident card(s), or your proof of entitlement to the concession / child fares in order to collect your tickets. If you do not provide valid proof of entitlement your tickets will not be issued and you may need to purchase new tickets to travel. KWVR has no obligation to offer any exchange or refund of the original tickets.
  13. All tickets are issued subject to the Conditions of Carriage and Byelaws of the Keighley & Worth Valley Light Railway Limited, copies of which can be inspected at any ticket office.
  14. KWVR reserves the right to amend these conditions at any time, and without giving any notice.

 

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Alice in Wonderland Terms & Conditions

Terms and Conditions for ALICE In WONDERLAND 2021, when buying or booking tickets in advance either online, or direct via our offices in person, by phone or by email.

Please quote your booking reference number in all communications with us.

Refunds and Amendments requested by you:

Tickets may be cancelled and refunded as below:

  1. Up to 30 days prior to the booking date: Bookings can be partly or fully cancelled and refunded, but a cancellation fee of 10% of the value of the cancellation – but not less than £10 – will apply.
  2. Less than 30 days prior to the booking date: No refunds will be made.
  3. Bookings can be changed to another date, subject to availability, up to 1 day prior to the booking date. An amendment fee of £3.50 will apply. If you move your booking to a date or class of travel where higher fares apply then you will need to pay any difference in price. If lower priced fares apply then we will not refund the first £10 or 10% (whichever is higher) of any difference. Bookings amended cannot subsequently be refunded.

Cancellation by us:

We reserve the right to curtail or cancel any special trains or event for any operational or other exceptional reason at any time. Should your time specific booked train or event be cancelled by us, we will endeavour to offer an alternative time on the same day. If this is not possible a full refund will be made, but no other liability will be incurred by us.

If we are unable to open due to additional restrictions imposed upon us by the Government in response to Covid-19, then your booking will automatically be cancelled and we will make a full refund, less £10 per compartment.

Booking Fee:

Tickets booked in advance via our office, either in person, via email or over the telephone will incur a Booking Fee of £3.50. No booking fee applies for online bookings. Some tickets cannot be booked via the office and can only be booked online. The booking fee does not apply when the required tickets or products are not available online.

General Conditions:

No tickets will be issued until payment has been received in full, or other payment arrangements agreed with our office, such as an Invoice to a Company.

KWVR will not take responsibility for delayed arrival or non-attendance by any visitor. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking.

Please bring a copy of your confirmation email or booking reference number with you. You will need your reference number in order to collect your tickets.

All tickets are issued subject to the Conditions of Carriage and Byelaws of the Keighley & Worth Valley Light Railway Limited, copies of which can be inspected at any ticket office.

Keighley & Worth Valley Railway reserves the right to amend these conditions at any time, and without giving any notice.

Jurassic Specials Terms & Conditions

Terms and Conditions for JURASSIC SPECIALS 2021, when buying or booking tickets in advance either online, or direct via our offices in person, by phone or by email.

Please quote your booking reference number in all communications with us.

Refunds and Amendments requested by you:

Tickets may be cancelled and refunded as below:

  1. Up to 30 days prior to the booking date: Bookings can be partly or fully cancelled and refunded, but a cancellation fee of 10% of the value of the cancellation – but not less than £10 – will apply.
  2. Less than 30 days prior to the booking date: No refunds will be made.
  3. Bookings can be changed to another date, subject to availability, up to 1 day prior to the booking date. An amendment fee of £3.50 will apply. If you move your booking to a date or class of travel where higher fares apply then you will need to pay any difference in price. If lower priced fares apply then we will not refund the first £10 or 10% (whichever is higher) of any difference. Bookings amended cannot subsequently be refunded.

Cancellation by us:

We reserve the right to curtail or cancel any special trains or event for any operational or other exceptional reason at any time. Should your time specific booked train or event be cancelled by us, we will endeavour to offer an alternative time on the same day. If this is not possible a full refund will be made, but no other liability will be incurred by us.

If we are unable to open due to additional restrictions imposed upon us by the Government in response to Covid-19, then your booking will automatically be cancelled and we will make a full refund, less £10 per compartment.

Booking Fee:

Tickets booked in advance via our office, either in person, via email or over the telephone will incur a Booking Fee of £3.50. No booking fee applies for online bookings. Some tickets cannot be booked via the office and can only be booked online. The booking fee does not apply when the required tickets or products are not available online.

General Conditions:

No tickets will be issued until payment has been received in full, or other payment arrangements agreed with our office, such as an Invoice to a Company.

KWVR will not take responsibility for delayed arrival or non-attendance by any visitor. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking.

Please bring a copy of your confirmation email or booking reference number with you. You will need your reference number in order to collect your tickets.

All tickets are issued subject to the Conditions of Carriage and Byelaws of the Keighley & Worth Valley Light Railway Limited, copies of which can be inspected at any ticket office.

Keighley & Worth Valley Railway reserves the right to amend these conditions at any time, and without giving any notice.

Elf Express Terms & Conditions

Terms and Conditions for THE ELF EXPRESS 2020, when buying or booking tickets in advance either online, or direct via our offices in person, by phone or by email.

Please quote your booking reference number in all communications with us.

Refunds and Amendments requested by you:

Tickets may be cancelled and refunded as below:

  1. Up to 30 days prior to the booking date: Bookings can be partly or fully cancelled and refunded, but a cancellation fee of 10% of the value of the cancellation – but not less than £10 – will apply.
  2. Less than 30 days prior to the booking date: No refunds will be made.
  3. Bookings can be changed to another date, subject to availability, up to 1 day prior to the booking date. An amendment fee of £3.50 will apply. If you move your booking to a date or class of travel where higher fares apply then you will need to pay any difference in price. If lower priced fares apply then we will not refund the first £10 or 10% (whichever is higher) of any difference. Bookings amended cannot subsequently be refunded.

Cancellation by us:

We reserve the right to curtail or cancel any special trains or event for any operational or other exceptional reason at any time. Should your time specific booked train or event be cancelled by us, we will endeavour to offer an alternative time on the same day. If this is not possible a full refund will be made, but no other liability will be incurred by us.

If we are unable to open due to additional restrictions imposed upon us by the Government in response to Covid-19, then your booking will automatically be cancelled and we will make a full refund, less £10 per compartment.

Booking Fee:

Tickets booked in advance via our office, either in person, via email or over the telephone will incur a Booking Fee of £3.50. No booking fee applies for online bookings. Some tickets cannot be booked via the office and can only be booked online. The booking fee does not apply when the required tickets or products are not available online.

General Conditions:

No tickets will be issued until payment has been received in full, or other payment arrangements agreed with our office, such as an Invoice to a Company.

KWVR will not take responsibility for delayed arrival or non-attendance by any visitor. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking.

Please bring a copy of your confirmation email or booking reference number with you. You will need your reference number in order to collect your tickets.

All tickets are issued subject to the Conditions of Carriage and Byelaws of the Keighley & Worth Valley Light Railway Limited, copies of which can be inspected at any ticket office.

Keighley & Worth Valley Railway reserves the right to amend these conditions at any time, and without giving any notice.

 

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Mulled Wine Specials Terms & Conditions

Terms and Conditions for the MULLED WINE SPECIALS, when buying or booking tickets in advance either online, or direct via our offices in person, by phone or by email.

Please quote your booking reference number in all communications with us.

Refunds and Amendments requested by you:

Tickets may be cancelled and refunded as below:

  1. Up to 30 days prior to the booking date: Bookings can be partly or fully cancelled and refunded, but a cancellation fee of 10% of the value of the cancellation – but not less than £10 – will apply.
  2. Less than 30 days prior to the booking date: No refunds will be made.
  3. Bookings can be changed to another date, subject to availability, up to 1 day prior to the booking date. An amendment fee of £3.50 will apply. If you move your booking to a date or class of travel where higher fares apply then you will need to pay any difference in price. If lower priced fares apply then we will not refund the first £10 or 10% (whichever is higher) of any difference. Bookings amended cannot subsequently be refunded.

Cancellation by us:

We reserve the right to curtail or cancel any special trains or event for any operational or other exceptional reason at any time. Should your time specific booked train or event be cancelled by us, we will endeavour to offer an alternative time on the same day. If this is not possible a full refund will be made, but no other liability will be incurred by us.

If we are unable to open due to additional restrictions imposed upon us by the Government in response to Covid-19, then your booking will automatically be cancelled and we will make a full refund, less £10 per compartment.

Booking Fee:

Tickets booked in advance via our office, either in person, via email or over the telephone will incur a Booking Fee of £3.50. No booking fee applies for online bookings. Some tickets cannot be booked via the office and can only be booked online. The booking fee does not apply when the required tickets or products are not available online.

General Conditions:

No tickets will be issued until payment has been received in full, or other payment arrangements agreed with our office, such as an Invoice to a Company.

KWVR will not take responsibility for delayed arrival or non-attendance by any visitor. We will be under no obligation to offer any refund if you fail to arrive on time for a time specific booking.

Please bring a copy of your confirmation email or booking reference number with you. You will need your reference number in order to collect your tickets.

All tickets are issued subject to the Conditions of Carriage and Byelaws of the Keighley & Worth Valley Light Railway Limited, copies of which can be inspected at any ticket office.

Keighley & Worth Valley Railway reserves the right to amend these conditions at any time, and without giving any notice.

 

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Membership of KWVRPS Terms & Conditions

Membership of the Keighley & Worth Valley Railway Preservation Society, Terms & Conditions

When Joining or Renewing Membership you will be required to provide certain information to allow us to efficiently manage the membership scheme. This includes, but is not limited to, name, address, date of birth and telephone number. We will be unable process an application or offer membership benefits if certain details are not provided. We hold this information only for the purpose of managing the membership scheme. We will not sell or pass your information to anyone else and – unless it is for the administration or for delivering entitlements of your membership – will not contact you unless you have given permission.

If you purchase or renew your membership online then you will receive a temporary membership card via email. You must exchange this for a permanent plastic card the next time you visit the railway.

Your Membership Card is not valid until it is signed, and your name is printed on it, in the spaces marked for this purpose. By signing the card you are agreeing to the conditions below.

Information relating to Member’s Free or Discounted Travel tickets:

You must present your membership card at the booking office before boarding the train in order to use any free or discounted tickets. You cannot obtain free or discounted tickets on board the train.

  • Free Day Rover tickets are issued on the basis of 1 free ticket per membership per day.
  • Single Annual members (for example Adult, Junior and Senior) may claim 3 free tickets per membership year.
  • Life Members may claim 1 free ticket per day.
  • For Joint Members, you may claim only 3 free tickets per membership year, but each free ticket will allow travel by TWO people who are travelling together.
  • For Family Members, you may claim only 3 free tickets per membership year, but each free ticket will allow travel by up to TWO adults and THREE children who are travelling together.

If you do not wish to use a free ticket, or have already used your entitlement, then members get an approximately 50% discount on ordinary tickets. For Joint or Family members then you may purchase individual half price tickets for each person travelling in your group, up the maximum number permitted by your membership. There are no discounts on group or family tickets, only on individual tickets.

Members Free or Half Price Tickets are only issued on ordinary operating days and are not available on special event dates. They cannot be used on any special trains or services. They do not allow travel in First Class if such is provided.

On most special event dates then discounts are normally offered on ordinary tickets, however the level of discount can vary and full details will be published on our website or other literature relating to each event in advance.

Members free, half price or discounted tickets cannot be used in conjunction with any other promotion, special offer or discount.

Members free, half price or discounted tickets can only be used by the person(s) whose name(s) is/are associated with the membership and to whom the membership card was issued.

You must keep your membership card with you at all times when you are using any free or discounted tickets and be prepared to show it when requested. If you are unable to do so then any free or discounted tickets you are using will not be valid and you will be required to pay again for the journey you are making.

Other important conditions of Membership

If you lose or damage your membership card you must tell us at once. There will be a charge of £3.50 to issue a replacement membership card. This fee may be waived in certain exceptional circumstances, such as the production of a crime reference number relating to a theft.

When using or purchasing any membership entitlement or privilege, such as free or discounted tickets, you may be asked to provide proof of identity to allow us to confirm your name in relation to the membership card you are using. If you are unable to provide suitable proof of identity we reserve the right to refuse to issue or sell any free or discounted tickets, or allow you to benefit from any other entitlement or privilege which you are trying to claim.

You may not transfer or loan your membership card to anyone else except in the case of Joint or Family memberships where the membership card may be used by either of the adults who were named on the membership at the time of purchase.

You may not transfer any free or discounted tickets which your membership card was used to obtain to any other person. If you do so then your membership may be cancelled without notice.

The Membership Card remains the property of the Keighley & Worth Valley Railway Preservation Society Limited and must be handed over, upon request, to any officer or servant of the Society, or anyone acting on behalf of the Society in the course of their duties.

The membership card may be withdrawn and retained by us if we have reasonable grounds to belief that it is being used improperly. We retain the right to cancel membership and not make any refund if there is evidence of fraudulent activity.

When visiting the Railway either as a passenger or visitor, members are bound by the Byelaws and Conditions of Carriage of the Keighley & Worth Valley Light Railway Limited, copies of which are available upon request.

 

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