Accessibility

Our commitment to our visitors

The Keighley & Worth Valley Railway attracts a wide variety of visitors and welcome all in society irrespective of age, gender or any impairment whether physical, intellectual or sensory. Wherever possible, the KWVR strives very hard to provide access for people of all ages who have a variety of mobility or other special needs. We are committed to making everyone’s visit to the railway as enjoyable as possible.

During the current phase of train operation, additional restrictions may apply. Please see our FAQs for current Accessibility restrictions.

'Back in Steam' FAQs

Facilities on the KWVR

Everyone’s needs are different and here at the KWVR we strive to ensure that everyone is catered for. Parking at all our stations (except Damems) have good access for disabled passengers and most days we have a specially adapted coach on some of the trains.

However, the Railway, its stations and rolling stock date back many years and not all facilities are able to be adapted for the needs of everyone. Our staff are very willing and always happy to provide help and assistance whenever we can.

If the information below does not answer any questions you may have, please do not hesitate to contact us and we will do our best to help you to plan your visit. Call us on 01535 645214 or email admin@kwvr.co.uk. Our Offices are manned seven days a week (except Christmas day) from 09.30 to 16.30.

Here is what you can expect on your visit to the KWVR.

Our Stations and Parking

Keighley

The KWVR station is directly adjacent to the part of the national network station managed by Northern. KWVR trains normally arrive and depart from platform 4. There is ramped access from the station forecourt, past the booking kiosk at the foot of the ramp (from where your train tickets are purchased) Access to Platform 3 – which is normally only used at some special events – is via a subway and sets of steps, and thus not suitable for those in a wheelchair or with limited mobility. There is no wheelchair accessible toilet at the station.

The KWVR has its own small car park, situated at the far end of the main station car park, but this is some distance from the station so we do not advise that disabled visitors start their journey from here. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

Ingrow West

The station is an integral part of ‘Rail Story’. There is level access for wheelchairs from the car park onto the platform and into the booking hall (from where your train tickets are purchased). There are no wheelchair accessible toilets at the station. Wheelchair access is possible to the ground floor level of ‘The Loco Shed’ (operated and maintained by the Bahamas Locomotive Society) and to ‘The Carriage Shed’ (operated and maintained by the Vintage Carriages Trust).

Free parking is available to all passengers in our own car park. Designated parking bays are situated close to the station building. In the event of these bays being full, we advise drivers to ‘drop off’ passengers near the station building and then park the car elsewhere. Please note that the main part of the car park is laid with authentic stone setts, so extra care is required.

Oakworth

The main station building is Grade 2 Listed with level access from the car park into the booking hall and onto the platform for wheelchairs. There are no wheelchair accessible toilet

Very limited free parking is available directly adjacent to the station. However, please note there are no designated parking bays and the surface is uneven. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

Haworth

There is level access from the car park into the booking hall and onto the platform for wheelchairs and there is a wheelchair accessible toilet at the station.

Car parking is available in a car park adjacent to the station, for which a charge is made (£3 per day as at July 2016). Please note that there are no designated parking bays and parts of the car park surface are uneven. We highly recommend that those with mobility difficulties coming by road transport start their KWVR journey from Oxenhope or Ingrow West stations.

Oxenhope

There is reasonably level access for wheelchairs from the car park onto the platform, where there is a wheelchair accessible toilet, and into the booking hall Being located in a 1950s-built carriage, there is stepped access to the Station Buffet, though wheelchairs cannot be accommodated therein. There is ramped access to the Exhibition Shed.

Free parking is available to all passengers in our own car park. Designated parking bays are situated close to the station building. In the event of these bays being full, we advise drivers to ‘drop off’ passengers near the station building and then park the car elsewhere. Please note that the main part of the car park is laid with authentic stone setts, so extra care is required.

Other specific information

Train travel

Special discounted fares are available to our disabled visitors and their carers. For the discounts available for visitors visit the Fares page of the website.

Read more!

Wheelchairs and Mobility Scooters

Most KWVR services can carry manual or powered wheelchairs, folded if necessary, for those with a disability. If the wheelchair is bespoke and adapted for your special needs, please contact the Railway in advance of travel and we will review on an individual basis.

Mobility scooters that can be folded completely down (which is the responsibility of the user) and carried on board, similar to a piece of luggage, can travel on our trains. Unfortunately, we are unable to accept any other type of mobility scooter for safety reasons.

Assistance Dogs

We recognise that assistance dogs provide valuable assistance not only for the sight impaired but also for those with hearing loss, epilepsy, diabetes, physical mobility problems and more. Assistance Dogs are welcome on ALL the KWVR trains, for which no charge is made.

Our Coaches

Service Coaches

Our historic railway carriages are largely restored to reflect their original construction, and therefore, to board the train, access is a stepping up from the platform and down to alight.

Most of our standard daytime timetabled trains are accessible for an individual with a disability, with a ramp to ease boarding from the platform. One of our carriages has been specially adapted to allow wheelchairs plus carers, family and friends to travel together – this carriage is normally run on the trains marked with a coffee cup in our timetable leaflet and on our website. You are advised to check 24 – 48 hours prior to your visit if this carriage is in use on the day of your visit, For availability call our Administration Office at Haworth Station (01535 645214).

Passengers who are sufficiently mobile are welcome to travel in any part of the train. You can move between the carriages (including to the buffet car) on the level, but the somewhat narrow connecting doors of our heritage carriages stop you from doing so in a wheelchair or scooter. For those who are able to walk a short distance, wheelchairs can be folded and carried in the Guard’s Van.

Where a person is able to alight from a wheelchair and walk a short distance to a seat, wheelchairs and scooters will normally travel in the Guard’s Van. For safety reasons, wheelchairs and scooters should not be stored in the aisles or vestibules, or block any internal or external door of the carriage, on board the train.

The majority of our locomotive-hauled carriages were built in the 1950s and, whilst fitted with toilets, access to them is not possible in a wheelchair as they are fitted with traditional narrow doors.

Access between the platform and the train for wheelchairs is via a ramp. There are ramps are available at all KWVR stations (except Damems). Please note that, whilst our station and on-train staff are always willing to help, it is your responsibility for boarding the train when using the ramp.

Vintage & Pullman Coaches

Some of our carriages, which see occasional use at special events and on ‘Vintage Train Days’, date back to the Victorian and Edwardian eras and on certain special services we use our classic Pullman coaches from the 1920s.

These fine vehicles have been restored as far as possible to their original condition. Due to their historic design, with their narrow doors and gangways, it is NOT possible to accommodate wheelchairs on these trains. Upon request when booking, we will also endeavour to ensure that passengers who have restricted mobility are sat as close to as possible the external doors and, when available, the on-board toilets.

It is also important to note that passengers with mobility issues will need to climb up or down a step to board and alight from the train. For those who are able to board/alight from the train and walk a short distance, wheelchairs can be folded and carried in the Guard’s Van.

Diesel Railcars

Some of our timetabled services (including all those in the Yellow timetable) are worked by our heritage diesel multiple unit (DMU) or diesel railbus (DRB). Wheelchair-bound passengers can be accommodated with the Guard in the DMU, but available space is severely restricted in the DRB.

Christmas Special Services

These trains are very popular and can be very busy, frequently selling out in advance. The specially adapted Accessibility Coach is attached to Santa Steam Specials and all wheelchair users should contact us, when booking, to seek availability and advice.

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