Frequently Asked Questions
Before you come to the KWVR is these social distancing times, when restrictions are placed on us all due to the coronavirus pandemic, we are sure you will have questions to ask about your visit in our ‘Return to Steam’ programme. Maybe the questions below will give you teh answer you are looking for.
FAQs - Tickets & Pre-Booking
When and where do trains depart?
Trains will run every Wednesday, Thursday, Saturday and Sunday (and Bank Holiday Monday) from 19th August until 30th August at 10:00, 12:00, 14:00 and 16:00.
The return journeys will depart from Oxenhope and Keighley and tickets must be booked in advance. Please make your own way to the station; connecting trains are not available.
How many tickets can I book?
The maximum capacity for each compartment is 6. All children will need to be counted in the number of passengers.
How do I book?
Tickets must be booked online in advance. If you are unable to book online you can also book via telephone, however a £3.50 booking fee will apply
Carers’ tickets and tickets for passengers travelling in a wheelchair can only be made over the phone. The phone booking fee will not apply for people booking carer or wheelchair tickets.
Phone bookings can be made on 01535 645214 between 0930 – 1630 Monday to Friday from Wednesday 15th July onwards.
We’ll send your booking confirmation by email. Please make sure you fill in your correct email address when you book to make sure you receive this. If your email isn’t received, please check your Spam Mailbox before contacting us. Before you arrive please have your booking confirmation ready to show our staff either on your phone or a printed copy.
Can I visit if I am a member of the railway or have a Local Residents Railcard?
Yes you can, full ticket prices will apply. As we have priced our tickets by compartment rather than per person, offering further discounts makes it very complicated for our booking system to process. We are however looking at how we can offer discounts to our members and other supporters.
We’re very grateful to everyone who holds a membership or local residents’ railcard and your support help to keep the railway alive.
Are dogs welcome?
A maximum of two dogs are welcome to travel with you in the ex-British Railways coaches but not in the compartments of the Vintage coaches. Only assistance dogs will be allowed to travel on Sundays.
Tickets are £1 each, these can be added to your tickets on the booking page. Please keep dogs off the carriage seats and on a lead when not onboard.
Do carers and passengers in a wheelchair need to book a ticket?
Passengers who are only able to visit us with the assistance of a carer may claim a free carer’s ticket for their carer, provided they purchase a full priced ticket for themselves. Those visitors who need to remain in their wheelchair for the journey can also claim a free ticket for one companion. Please call 01535 645214 for full details and to book your ticket. These tickets can’t be booked online.
Due to the historic nature of the carriages, we are unable to lift wheelchairs into the compartments. Space for passengers who are unable to transfer from wheelchairs will be available in the Guards Van. In this space we can accommodate one party of four people travelling with wheelchairs on each train, with maximum of two wheelchairs per party.
Can I use a gift voucher to purchase tickets?
We are happy to accept gift vouchers online in full or part payment. Please enter your gift voucher number on the basket page.
I can no longer make my booked slot. How do I cancel or change?
Tickets are non-refundable however the date may be amended prior to the booked date of travel, subject to availability, and will incur an amendment fee of £3.50. You will need to email firstname.lastname@example.org to amend your booking.
FAQs - On the day
How long will my visit last?
We expect that an average visit length will be 2 hours from arrival. Round trips will take 60 minutes and include a break half way round. There’ll be time to take photos, see locomotives and visit the pop-up café and shop at Oxenhope.
Where do I park?
Return journeys will leave from Oxenhope and Keighley Stations. Please make your own way to the station – connecting trains are not available.
A car park and overflow car park are available at Oxenhope. You may reserve up to one car parking space per booking. For parties arriving in more than one car we will try to accommodate additional vehicles where possible, but during busy times, you may be asked to park offsite.
Please look out for staff and any signs around the car park and take care to follow their guidance.
Oxenhope Station, Station Road, Oxenhope, BD22 9LB.
There is a car park next to Keighley Station. However this car park can become very busy Monday to Saturday making spaces limited. The station has a bus stop outside and rail connections to Skipton, Bradford and Leeds.
Keighley Station, Station Bridge, Keighley, BD21 4HP.
Will there be toilet facilities?
Station toilets will be available at Keighley and Oxenhope, and portable toilets will also be available at Oxenhope. Toilets will be cleaned at regular intervals. Due to the layout of the carriages, there are no toilets onboard.
The toilets at Haworth Station will be open if you wish to extend your day in the Worth Valley. Trains will not be stopping at this station, a pay and display car park is next to the station.
Will the shop & café be open
Our usual cafes and shops will not be open, however a pop-up shop and café will be available in the Oxenhope Exhibition Shed. There’ll be a good selection of gifts available to buy and we would ask that you pay by contactless card where possible. Refreshments include, pre-prepared sandwiches, hot and cold drinks and snacks.
Every purchase made helps us to continue to care for the Railway.
Which stations will be open?
Steam trains will depart from Oxenhope and Keighley Stations for a full round trip. You’ll be able to disembark as we take a break halfway round.
Station toilets will be available at Haworth for those wishing to extend their day in the Worth Valley. A pay and display car park is next to Haworth Station.
To adhere to government advice no other stations will be open but we’ll slow the train down whilst passing through.
Are the RAIL STORY museums open?
The Vintage Carriages Trust and Bahamas Locomotive Society Accredited Museums at Ingrow Station will be open between 11:00-16:00. Entry to both museums is £5.00 for adults, £4.00 for concessions, and £3.00 for accompanied children.
Trains will not be stopping at the station, please make your own way there. Free car parking is available at Ingrow Station.
Ingrow Station, South Street, Ingrow, BD21 5AX
What help will there be if I have additional needs?
Where possible we’ll do our best to assist anyone with additional needs. Due to the historic nature of the carriages, we’re unable to lift wheelchairs into the compartments. Space for passengers who are unable to transfer from wheelchairs will be available in the Guards Van, please call 01535 645214 for further information or to book this space.
If you need any help on the day please let one of our trained staff know and we’ll do our best to help while ensuring that social distancing measures are adhered to.
Can I bring a pram?
Space is limited on the trains and we recommend leaving prams in the car where possible. We’ll do our best to help if this isn’t a suitable option.
Will the children's play area be open?
Our play area at Oxenhope Station will be open. Picnic benches are available in the play area.
FAQs - Well-being
How will you ensure that the Railway is a safe place to visit?
We’ve implemented enhanced cleaning regimes in line with government guidance. Each compartment will be fully cleaned before every journey, and hand sanitiser will be available at various locations.
We’ve been working hard to make sure that the Railway’s a safe place to visit. We’re proud to have been awarded the ‘We’re Good to Go’ industry charter mark as a result.
This shows that we’ve worked hard to follow Government and industry COVID-19 guidelines. It means you can be sure we have processes in place to maintain cleanliness and safety.
How will you enforce social distancing?
The safety of our passengers and staff is our main priority. On arrival at Oxenhope you’ll be welcomed into the spacious Exhibition Shed. Compartments will be called by number over the tannoy. Please wait until you hear your compartment before making your way to the platform. Our fully trained staff will open the compartment doors and will greet you at the end of the journey. Please remain seated until the door is opened. A one way system will be clearly marked out on the platform.
Will we need to wear a face mask?
Face masks aren’t compulsory when inside the private compartments as you’ll only be sharing with your household or linked household. From 8th August the law requires a face covering to be worn in any indoor public building, this includes the Exhibition Shed. Unless you are exempt, please bring a covering to wear whilst inside the shed.