Elf Express, COVID-19 & YOU!

What to do if you need to cancel because of Covid tiers or having to isolate

With the news last week that the Worth Valley will be in Tier 3, we have been working closely with Bradford Council to check that Santa can still join us and that our Elf Express services can run in December. We are very pleased to report that – subject to release of the final government legislation – our Elf Express trains will proceed as planned without infringing the new Covid regulations.

As a result, we are very much looking forward to welcoming you on board for a journey full of Christmas good cheer.

Our Mulled Wine Specials, with compartments still available, on 11th December will also be running as scheduled unless further Government intervention makes it impossible.

Our volunteers have been working tirelessly to consider the implications of the latest government guidance, particularly for those intending visitors who live in Tier 1 or 2 areas or are having to isolate.

These FAQs will help you.

How restrictions affect you.

I live in Tier 1 (or 2), what are my options?

We understand how difficult this time will be for our passengers, so we will therefore waive the 0-30 day element of the booking terms and conditions (https://kwvr.co.uk/termsandconditions/) and so will refund you all but the cancellation fee.

If you have any questions about whether you are permitted to travel from your area, or have a question about which members of a support or family bubble can join you on your journey with us, please visit the government’s own guidance website because we cannot advise on interpreting government policy: https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

We are asking all passengers in Tiers 1 and 2 who wish to cancel to simply email us (bookings@kwvr,co,uk) with their reason. We already have your address and will just need to confirm that your address is indeed in a Tier 1 or 2 area. Once done, your refund will be processed by our team.

This will be a very busy time for our volunteers, so, please, do not call our offices unless it is absolutely essential.

We thank you in advance for your patience and understanding.

I have been told to isolate. What are my options?

We understand how difficult this time will be for our passengers, so we will therefore waive the 0-30 day element of the booking terms and conditions (https://kwvr.co.uk/termsandconditions/) and so will refund you all but the cancellation fee.

If you have any questions about whether you are permitted to travel from your area, or have a question about which members of a support or family bubble can join you on your journey with us, please visit the government’s own guidance website because we cannot advise on interpreting government policy: https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

If you have been instructed to isolate and wish to cancel, email us (bookings@kwvr,co,uk) with your reason and forward to us a copy of your instruction to isolate. Once everything is in place, your refund will be processed by our team.

This will be a very busy time for our volunteers, so, please, do not call our offices unless it is absolutely essential.

We thank you in advance for your patience and understanding.

I live in a Tier 3 area, what are my options?

The Worth Valley has been designated Tier 3 and those booked to travel on the Elf Express who also live in a Tier 3 area will be subject to our booking terms and conditions which can be found at https://kwvr.co.uk/termsandconditions/

If you have any questions about whether you are permitted to travel from your area, or have a question about which members of a support or family bubble can join you on your journey with us, please visit the government’s own guidance website because we cannot advise on interpreting government policy: https://www.gov.uk/guidance/local-restriction-tiers-what-you-need-to-know

COVID Elf & Safety

How we will ensure that the Railway is a safe place to visit?

We have implemented enhanced cleaning regimes in line with government guidance. Each compartment will be fully cleaned before every journey, and hand sanitiser will be available at various locations.

We’ve been working hard to make sure that the Railway’s a safe place to visit. We’re proud to have been awarded the ‘We’re Good to Go’ industry charter mark as a result.

This shows that we’ve worked hard to follow Government and industry COVID-19 guidelines. It means you can be sure we have processes in place to maintain cleanliness and safety.

How will we enforce social distancing?

The safety of our passengers and staff is our main priority. On arrival at Oxenhope you’ll be welcomed into the spacious Exhibition Shed. Compartments will be called by number over the tannoy. Please wait until you hear your compartment before making your way to the platform. Our fully trained staff will open the compartment doors and will greet you at the end of the journey. Please remain seated until the door is opened. A one way system will be clearly marked out on the platform.

Will we need to wear a facemask?

Face masks aren’t compulsory when inside the private compartments as you’ll only be sharing with your household or linked household. The law requires a face covering to be worn in any indoor public building, this includes the Exhibition Shed. Unless you are exempt, please bring a covering to wear whilst inside the shed.

Do you wish to make a booking for the Elf Express

‘The Elf Express’ has very limited availability. We may receive some cancellations, so it is always worth checking the website to see if we have received some last minute cancellations.

To check for availability, follow the link below.

Check for possible availability